Console/Overview

Good morning, Brandon.

25 workflows running. 42 active conversations. Your AI assistant replied to 318 customers since midnight.
Orders today +22%
147
Revenue (ZMW) +18%
K48,210.50
Avg first reply −4s
12sec
CSAT 4.7★
96%

Workflows, live status

Showing 6 of 25, view all
A
Main commerce agentv.2.4, grok-4-1
running 318 calls / 24h 99.4%
$
Airtel payment handlerwebhook, ZMW
running 112 events / 24h 100%
Abandoned order recovery2h, 6h, 24h escalation
running last run 02:14 97.2%
Low stock alertdaily, 07:00 GMT+2
attention 4 SKUs flagged 100%
Rating and review+30 min post-delivery
running 38 ratings today 98.1%
Bi-weekly analytics briefevery other monday, 08:00
scheduled next: 08 Jun, 08:00 100%
A
AI assistant, live tailhandling 42 conversations
muli bwanji, do you have the SX-200 in stock?
Bwino! Yes, SX-200 is in stock at our Cairo Road and Manda Hill branches at K1,850.
can you deliver to woodlands today?
Woodlands is Zone 2, standard window. Delivery is K65, arrival in about 45 minutes. Shall I confirm?
yes please, i'll pay on airtel

Order volume · last 14 days

ZMW · all branches
Web orders WhatsApp orders Walk-ins
Order volume chart May 12 May 18 May 25

Recent activity

live

Order VLR-2841 paid via Airtel, K1,915

2 min ago, commerce agent

New customer registered, +260 977 ••• 412

4 min ago, WhatsApp inbound

Low stock, SX-200 at Cairo Road (3 left)

11 min ago, inventory watchdog

5-star review captured from Bwalya K.

14 min ago, rating and review

Abandoned order nudge sent, 6 conversations

22 min ago, recovery

Reorder reminder converted, +K640

38 min ago, 30-day reorder

Ride-hailing pickup confirmed, ETA 18 min

41 min ago, delivery dispatcher

Birthday code BDAY-10 issued to 4 customers

1 hr ago, birthday campaign

Workflows.

All 25 production workflows running in your account. Click any row for the n8n trace.
WorkflowLayerStatusLast runSuccessCalls / 24h

Agents.

AI agents deployed for this client. Each one has its own personality, toolset and memory.

Primary commerce agent

live
A

Friendly, helpful tone. Understands Bemba, Nyanja and Tonga greetings, replies in Zambian English. Brief responses, ZMW pricing first, sparse emojis.

Tools wired in
search_products manage_customer create_order calculate_delivery check_branch_stock log_complaint web_search
Brain
Grok-4-1
Channels
WA · IG
Memory
30-day buffer
A
Drop into a live thread42 active conversations
do you have the QX-50 in stock?
Yes, QX-50 is K2,450, currently in stock at our Cairo Road branch.
deliver to longacres today?
Longacres is Zone 2, standard window, K55. Lock it in?

Customers.

3,412 unique customers in the CRM. Tagged by segment and reorder cadence.
CustomerSegmentBranchLifetime valueOrdersLast seen
BK
Bwalya K.+260 977 ••• 412
vipCairo RoadK8,4201214 min ago
TM
Tariro M.+260 966 ••• 081
regularManda HillK3,16062 hrs ago
JL
Joseph L.+260 955 ••• 224
vipNdolaK12,84021yesterday
MP
Mwape P.+260 977 ••• 765
newKitweK1,24033 days ago
CN
Chola N.+260 966 ••• 003
regularCairo RoadK5,6809today
SM
Sandra M.+260 955 ••• 819
regularLivingstoneK2,42055 days ago
DK
Dalitso K.+260 977 ••• 540
newChipataK98021 wk ago
PB
Patrick B.+260 966 ••• 318
vipEastparkK14,29028today

Analytics.

Last 30 days, all branches, ZMW
Revenue · 30d +24%
K1.42M
Orders · 30d +19%
3,847
New customers +312
418

Top products, 30 days

by units sold
01
SX-200K1,850
684
02
QX-50K2,450
561
03
Starter bundleK3,200
439
04
Accessory pack AK480
348
05
Premium service planK1,200 / yr
289
06
Replacement kitK640
238

Branch performance

share of revenue
LU
Cairo RoadLusaka
28%
LU
EastparkLusaka
21%
LU
Manda HillLusaka
15%
KT
KitweCopperbelt
12%
ND
NdolaCopperbelt
9%
LV
LivingstoneSouthern
7%
SL
SolweziNorth-Western
5%
CP
ChipataEastern
3%

Billing.

Your Velron Digital Solutions subscription and invoices.

Current plan

active
Operator
25-workflow commerce brain, monthly retainer
K6,500
/ month, billed in ZMW

Next charge

in 7 days
Tuesday, 02 June 2026
K6,500.00 ZMW
Payment method, Airtel Money 977 ••• 527

Invoices

last 6
VLR-018
Operator, May 2026retainer, 30 days
02 May 2026paidK6,500
VLR-017
Operator, April 2026retainer, 30 days
02 Apr 2026paidK6,500
VLR-016
Operator, March 2026retainer, 30 days
02 Mar 2026paidK6,500
VLR-015
Operator, February 2026retainer, 30 days
02 Feb 2026paidK6,500
VLR-001
System build, setup25 workflows, onboarding, 2 wks support
15 Jan 2026paidK40,000

Conversations.

42 active WhatsApp and Instagram threads, live tail in the Agents panel.
Open the Agents tab to drop into a live thread.

Campaigns.

Scheduled drips, paid campaigns, and birthday/reorder sequences.
No campaign scheduled for the next 48 hours. Welcome sequence and reorder reminder are running on schedule.

Settings.

Channels, credentials, branding and team.
Reach out to your Velron Digital Solutions engineer to change wiring — we keep credential edits manual on purpose.